Hines Pool & Spa

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RETURNS & EXCHANGES

Our return & exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We only replace or exchange items if they are defective or damaged. 

To start your return or exchange, please submit the contact form below and select “Return an Order” or “Exchange an Item” in the “How Can We Help You” section. 

Once your request has been received, we will contact you via the email provided to complete the return or exchange process.

DROP-OFF

After you’ve connected with our team via the form below we’ll request that you return or exchange your product by drop-off to: 900 McPhaul St, Austin, TX, 78758, United States. 

REFUNDS

Once we’ve received your return, your refund will be processed and available to you within 7 days. Please see the late or missing refund section below.

RETURNS

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start your return, please submit the contact form below and select “Return an Order” in the “How Can We Help You” section. 

Once your request has been received, we will contact you via the email provided to complete the return. 

EXCHANGES (if applicable)

We only replace or exchange items if they are defective or damaged. If you need to exchange it for the same item, please submit the contact form below and select “Exchange an Item” in the “How Can We Help You” section. 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

 Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the form below and include “late or missing refunds” in the form comments.

Returns & Exchanges

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