Hines has been an excellent service company for our pool. They are trustworthy and present options when a part is old and could be replaced, but doesn’t absolutely need to be yet. One of their technicians, Chris F. came out to replace our pool cleaner motor where the capacitor literally blew up and charred one of our PVC pipes. He looked up the age of the motor and said that he would call the manufacturer to see if they would replace it at no charge, since that type of failure should never happen, and they had acknowledged that they had a problem with some of their capacitors failing. He called them from his truck and they approved it so we did not have to pay for a new motor. They stand behind the work they do, and go to bat for customers on the products they install. I really appreciate this! Hines has done many other things to earn my appreciation and trust. They have been our pool service company for 12 years, and as long as we live here, they will continue to be.
J., Satisfied Customer