Hines Pool & Spa began in 1986 with just one account, a single vehicle and the firm belief that focusing on customer service matters more than anything in building a successful business.
From the beginning, our team has focused on doing what is right for our customers and understands that focus is a core tenet of our company. Each and every person on our team takes pride in ensuring the work we perform is done in a professional manner.
Today, Hines Pool & Spa has over 50 employees, 30 trucks and more than 1500 residential and commercial accounts. We still believe that customer service matters more than anything. How do we ensure that customer service is a way of life and not just a slogan? Customer service begins with how each employee serves our customers. All of our pool cleaners and technicians are well trained and certified.
Our lead technicians each have over twenty years of experience. We pay competitive salaries and benefits; we have a retirement program because we want our employees to see their time at Hines as a career and not just another job. Our commitment to our employees promotes a strong commitment to our customers.
In 1986, after many years working for a small pool company in Austin, Andy was truly enjoying his work in the pool industry, so much so he decided to go out on his own and start Hines Pool & Spa. Since that time, he has become a leader in the industry not only in Austin, but in the nation and has served on many industry associations/committees. As a certified instructor for the Pool & Hot Tub Alliance CPO (Certified Pool Operator) course, he regularly holds training sessions in Austin to train the next generation of pool cleaners and technicians.
Additionally, he has served on the Board of YMCA of Austin and continues to be an avid supporter of the YMCA both personally and through Hines Pool & Spa. Andy has actively involved in St Michael’s Episcopal Church as well as other ministry programs and continues to lead Hines with his Christian principles.
Away from work he enjoys spending time with his wife and five children on the lake, snowboarding, and relaxing at home smoking barbeque!
We provide the following products and services for homeowners throughout the Greater Austin area.
To promote safe and healthy pool and hot tub environments for people to share enjoyable aquatic experiences.
The Pool & Hot Tub Alliance protects and advances the common interests of the industry by providing education, advocacy, standards development, research, and market growth to increase our members’ professionalism, knowledge and profitability.
Offer education and resources for members to expand their businesses and achieve personal success.
Improve the business environment by advocating and promoting the benefits of the aquatics industry.
Create programs and practices to enable our members to reach their pinnacle.
Carecraft is composed of pool/spa designers, builders, and accessory & supply retailers across the United States who have joined together to form a nationwide member-owned association. Only select industry professionals are invited to join, and all must pass rigorous standards of quality control, reputation, and customer relations, in addition to customer concern of each company.
Carecraft was created for consumers to ensure the highest quality in all aspects of pool design & construction. When you invest in a Carecraft member company, you are assured of the finest equipment and experienced workmanship, all at a price that is tailored to your budget and lifestyle.
Each year the Pool & Spa News magazine researches all the major pool and spa Pool Service Companies in North America based on criteria such as longevity, customer satisfaction, quality ratings, awards, etc. and compile a list of the Top 50 Pool Service Companies in the pool and spa industry. Hines Pool and Spa were nationally recognized as a Top 50 Service Company by Pool & Spa News Magazine in 2018, 2019, 2020, 2021 & 2022.
Pool & Spa News and Jandy have partnered together in 2018 to power the Top 50 Service Excellence Award, which recognizes the top 50 Best Pool Service Companies.
The Certified Pool/Spa Operator® certification program has delivered more training than any other program in the pool and spa industry since 1972, resulting in more than 200,000 successful CPO® certifications in 44 countries.
CPO® certification courses are designed to provide individuals with the basic knowledge, techniques, and skills of pool and spa operations. It covers 14-16 hours of information from the PHTA® Pool & Spa Operator™ Handbook (provided) and local codes taught by an PHTA® Instructor.
The CPO® program is widely accepted by health departments.
Hines Pool and Spa have a Certified Service Technician® (CST®) on staff. This course takes you through the APSP Service Tech Manual and gives you what you need to know to conform to industry standards. You will be able to explain common problems with pool finishes and how to repair them; keep pools running more efficiently with a better understanding of circulation, filtration, hydraulics, and electricity; grow your practical knowledge and gain troubleshooting skills and resources, and distinguish yourself as an experienced and knowledgeable service technician.
The Certified Watershape Company (CWC) designation validates that the company has a top-down commitment to continuing education and training. They have at least one Certified Watershape Foreman (CWF) or higher credentialled employee in a leadership position, such as owner, director or manager.
The Certified Watershape Foreman (CWF) designation validates that the recipient has been trained to meet nationally recognized professional standards for the construction of basic pools, spas, and other watershapes. This certification requires verification of industry work experience, professional education and training, as well as passing a professional certification exam. This designation is a prerequisite to most advanced credentials offered by Watershape University.
The Certified Watershape Builder (CWB) designation validates that the recipient has been trained to meet nationally recognized professional standards for operating a watershape-construction company, as well as rendering proposed designs, estimating project budgets, and building basic pools, spas, and other watershapes. This certification requires verification of industry work experience, professional education and training, as well as passing a professional certification exam.
The Certified Watershape Designer (CWD) designation validates that the recipient has been trained to meet nationally recognized professional standards to professionally design pools, spas, and other watershapes. This certification requires verification of industry work experience, professional education and training, as well as passing a professional certification exam.
The Certified Watershape Renovator (CWR) designation validates that the recipient has been trained to meet nationally recognized professional standards for the renovation of pools, spas and other watershapes. This certification requires verification of industry work experience, professional education and training as well as passing a professional certification exam.