I began Hines Pool & Spa in 1986 with one commercial account, an old van, a set of cleaning equipment and the firm belief that focusing on customer service matters more than anything in building a successful business. Today, Hines Pool & Spa has more that 40 employees, 35 trucks, its own 5,000 square foot building and over 2,000 residential and commercial customers. I still believe that customer service matters more than anything.
Pool companies come and go. Thirty years is a long time to be in this business and survive the ups and downs of the economy. We’ve done well by making sure our commitment to customer service and quality is not just a slogan but a way of life.
By 1990, I was able to buy a new van and hire my first experienced technician. Mike still works for me all these years later and is our lead technician. In fact, many of my staff members have been here for 15 years or more.
A lot has changed in thirty years. Our first trucks all had two-way radios, our first computer was a Dell DOS system, and our first office was a house on W. 7th street.
What hasn’t changed is your need for a trouble-free pool and spa experience and our desire to make that happen for you.
I look forward to the coming year and the challenge of rededicating ourselves to being Central Texas’s premier pool and spa supply, cleaning, repair and renovation company.
Thank you for your business and support.
Creating pool memories since 1986.